Ana Neves, founding partner and CEO of Knowman, authored the chapter “No pain and a lot to gain” in the report “Gaining Buy-in for KM” recently published by Ark Group. In that chapter Ana Neves presents two approaches to getting buy-in from staff for KM initiatives and knowledge-focused behaviours: highlighting or creating reasons for employees to change their behaviour (gain) or penalising employees for not engaging in the KM initiatives or not demonstrating the desired behaviours (pain).
This publication includes the following chapters:
- Trends in KM, Nick Milton
- Obtaining support for KM, Stan Garfield
- Knowledge accountability drives knowledge management success, Bill Kaplan
- Tactical buy-in for knowledge management, Ian Fry
- Making the business case for ECM, Keith Power
- Gaining buy-in for KM, Michel J. Boustani
- From concept to business as usual: from buy-in to ownership, Gavin Ireland
- No pain and a lot to gain, Ana Neves
- Knowledge culture transforms the customer service organisation, Simon Yelsky
- The rise and fall of exemplary practice in government, Paul McDowall.
Ark Group, a member of Wilmington Group PLC, is one of the most prestigious British brands when it comes to events and publications in the areas of legal and professional services, information and knowledge management, and government and public sector.