[vc_row][vc_column width=”1/1″][vc_column_text]Most organisations recognise they should be doing better when it comes to take advantage of the knowledge they have – in the heads of their own people and in their networks. Limited resources, more urgent demands and lack of buy-in are frequently pointed out as the main reasons not to look more seriously and purposefully into these matters.
Although a clear strategy can help put things in context and create a thread and legitimacy to intervene, there are “small” actions which can produce big impact and go a long way to help maximise the outcome of knowledge and minimise the impact of common organisational mistakes.
These open workshops focus on very specific organisational challenges and offer step-by-step approaches on how to address them.
- Working Smarter with Less Email – Luis Suarez
- Reducing Risk and Enhancing Value by Capturing and Exploiting Critical Knowledge – Paul Corney
They will take place in a magnificent Lisbon location, next to many office buildings and a buzzing commercial area, overlooking the river and close to all public transports (2 tube stops from the airport, right next door to the main train station and a tube station).
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Working Smarter with Less Email
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]Luis Suarez – Lisbon, 13 April 2016
In 2011 McKinsey published a piece of research where they stated how the average knowledge worker spends about 650 hours per year (3.5 months!) just doing and processing email. That may well be even a bit too little within your own business, but why is it that despite all of the hard work and energy you have put together, over the course of time, into helping your organisation become a Socially Integrated Enterprise with your own Enterprise Social Networking tools of choice, your fellow colleagues still continue to make heavy use of email as the de facto collaboration, knowledge sharing and communication tool? Even today, in 2015/6.
What would happen though if that’s no longer the case? What would happen if you would be able to help ?reduce your own email clutter by over 80% in just 5 weeks? and, instead, help ?sky rocket the effective use of your social / digital tools amongst your peers??!? Would you be willing to redesign a new way of working AND learning for you and your colleagues, where openness, transparency and serendipity help us all become much more effective and productive at what we do without no longer relying, too heavily, on email, unnecessarily?
Come and join Luis Suarez, independent adviser on Social Business & Digital Transformation, and seasoned 2.0 practitioner and #noemail pioneer, who will be sharing plenty of good practices, know-how, lessons learned, hints & tips, tricks and what not on how you, too, could walk away from email, along with your colleagues, and start making heavier use of your social / digital tools to improve the way you share your knowledge and collaborate not only internally, but also with your clients and business partners. Starting off right away!
Liberate yourself from the email yoke, start living Social and learn how you, too, could become more productive and effective without neglecting your own personal development and productivity while making use of social technologies.
The masterclass will be jointly led by Luis Suarez and Ana Neves who will bring to play some of her own experience and suggestions of how social tools can help reduce email dependency.
Note: The masterclass will be in English[/vc_column_text][vc_button title=”Register now!” target=”_blank” color=”btn-primary” icon=”none” size=”btn-large” href=”http://knowman01.eventbrite.com”][/vc_column][vc_column width=”1/2″][vc_accordion][vc_accordion_tab title=”Agenda”][vc_column_text]
- Welcome and Overview
- From Adoption to Adaptation, from Enablement into Engagement
- Towards the Connected Enterprise Living #noemail
- Use Case #1: From hierarchy to wirearchy (Building a digital footprint)
- Use Case #2: From document centric to people centric computing
- Use Case #3: Asking questions (Demonstrate your thought leadership & expertise)
- Use Case #4: Task centric computing (getting work done through digital tools)
- Use Case #5: Networks as the new production line (Community as the new work)
- Closing discussion
The workshop will be in English
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”About Luis Suarez”][vc_column_text]Luis Suarez is a Chief Emergineer and People Enabler. A well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business, and has been living, since February 2008, a work life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work.
Luis Suarez can be contacted over in Twitter at @elsua.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Intended Participants”][vc_column_text]If you have tried really hard to help your colleagues make the move away from their Inboxes into social tools, and, for whatever the reason, you didn’t have the expected results; if you would want to know ?_what else?_? can be done to succeed in this endeavour; this would the masterclass you would want to attend. Remember, within 5 weeks, you will have 80% email reduction across the organisation. Guaranteed!
If your organisation has recently purchased an Enterprise Social Networking tool, and you are wondering how to make effective use of it to help your colleagues adapt to a new way of working, more open, public and collaborative, and not sure where to start from within your Inbox, this would be the masterclass you would want to attend!
If, instead, your organisation has recently purchased an Enterprise Social Networking tool, and you have done tons of enablement to help your colleagues adapt to social tools and transform the way they work and you still find them making heavy use of email instead for their day to day work, this would be the masterclass you would want to attend![/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Dates”][vc_column_text]Wednesday, 13th April 2016
From 09:30 to 13h00[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Location”][vc_column_text]Tivoli Oriente Hotel
Av. D. João II, n.º 27
Parque das Nações
1990-083 Lisboa, Portugal
How to get there >>[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Registration”][vc_column_text]
- If you are attending Social Now: 150€ (+ registration to Social Now)
- If you are not attending Social Now: 200€
Includes coffee-break
Price excludes VAT. Non-Portuguese participants with valid VAT numbers do not pay VAT tax.
Get in touch if you would like to register or if you have questions or special requirements[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][vc_separator color=”grey”][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][vc_column_text]
Reducing Risk and Enhancing Value by Capturing and Exploiting Critical Knowledge
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]Paul Corney – Lisbon, 13 April 2016
A recent survey asked 300 major organisations: ‘how confident are you that your organization can retain the knowledge and know-how of experts and specialists when they leave the organisation’? Only 4 out of 300 responded very confident, a further 30 responded relatively confident.
This is not uncommon, organisations know they have to respond to the pressures such as downsizing, mergers and retirement but few seem equipped or willing to do so.
Despite that, it is commonplace to hear leaders say after a crisis ‘we will learn lessons’. How often can those ‘lessons’ be traced back to a failure when relocating to pass on knowledge of a process or a way of working? How often are people hired back as consultants because the organisation faces a ‘burning platform’ issue and they are the prime source of knowledge on how to tackle it?
Yet most organisations focus on ‘Knowledge Capture in a hurry’ (a last minute effort when people leave) and often fail to make use of the knowledge of staff that have been seconded and then return ‘…don’t forget the returnees’.
Effective knowledge retention starts when a new member of staff joins: they bring fresh ideas and in many cases experience that can be valuable additions to an organisation’s corporate memory. It continues throughout their tenure (when they are involved in projects, have to make decisions, handle difficult situations, engage with stakeholders, develop policy, etc.) and beyond the time they leave to become part of an alumni network.
This masterclass will provide you with a set of practical tools and techniques that will help you to address these issues:
- ensuring new joiners hit the ground running in the shortest time possible by equipping them with the knowledge and information they need to do their job
- transitioning staff into new roles so that when they are reassigned they have sufficient time and access to the knowledge and information they need
- capturing experience and knowledge from staff close to retirement, completing a project assignment, whose job might be disappearing or leaving to pursue another career so that their knowledge (and networks) are not lost.
The masterclass will be jointly led by Paul Corney and Ana Neves who will bring to play some of her own experience and suggestions of how social tools can add value to knowledge capture and retention processes.
Note: The masterclass will be in English[/vc_column_text][vc_button title=”Register now!” target=”_blank” color=”btn-primary” icon=”none” size=”btn-large” href=”http://knowman02.eventbrite.com”][/vc_column][vc_column width=”1/2″][vc_accordion][vc_accordion_tab title=”Agenda”][vc_column_text]The masterclass will complement the presentations at Social Now with Cablinc (‘factional’ organisation created for the SocialNow event) as its backdrop.
- Positioning: Context setting: Why is knowledge retention important?
- Defining critical knowledge
- Identifying potential holders of critical knowledge
- Capturing: Introduction to the main skills and activities
- Listening, noticing and observing
- Conducting different types of interviews
- Sharing: Ways to engage your audience
- Examining the options and the role of the Digital Workplace
- Creating a dynamic resource for future use
The workshop will be in English[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Learning Objectives”][vc_column_text]This one-day masterclass aims to raise awareness of the importance of critical knowledge: how to identify it, how to go about capturing it and how to go about making it available for reuse.
It will give those attending an opportunity to:
- Create a knowledge retention process based on good practice
- Develop the listening skills to use the process effectively
- Create a knowledge sharing process that ensures captured knowledge is used for business benefit
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”About Paul Corney”][vc_column_text]‘Excellent, relaxed and informal’
Ian Rodwell, Head of Client Knowledge and Learning Linklaters LLP
‘Great facilitation’
Margaret Gardner, Marketing & Communications Director, Practical Action
“When, after a 25 year career in financial services in the City of London, I left to embark on a portfolio career, my aim was to help people and organisations make smarter decisions using the knowledge I’d gained working with an array of global clients.
Today, some 15 years on, I lecture (on Knowledge & Innovation Management) run masterclasses, provide advice to businesses looking to move on from start up and undertake consultancy with organisations with a need to make better use of what they (and their networks) know.
As the former Managing Partner of a successful change and communications consultancy, Chairman of one of the oldest golf clubs in England, and founding Knowledge Trustee of a UK Charity, I have seen at close hand the importance of stakeholder engagement and tackling the ‘what’s in it for me’ in order to effect sustainable change.
Recently cited as one of the KM thought leaders, I am currently co-authoring a book on proven knowledge capture and retention and advising a Lisboa based business that specialises in the treatment of autism.”[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Intended Participants”][vc_column_text]Irrespective of where you and your organisation are in thinking about what critical knowledge means to your business you will find this workshop of value.
It comprises a combination of tutorial and practical with a set of interactive examples (drawn from assignments and current research) and a framework that will bring the topic to life and help you to decide whether / how much to invest in the capture, retention and exploitation of critical knowledge.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Dates”][vc_column_text]Wednesday, 13th April 2016
From 14:00 to 17h30[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Location”][vc_column_text]Tivoli Oriente Hotel
Av. D. João II, n.º 27
Parque das Nações
1990-083 Lisboa, Portugal
How to get there >>[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Registration”][vc_column_text]
- If you are attending Social Now: 150€ (+ registration to Social Now)
- If you are not attending Social Now: 200€
Includes coffee-break
Price excludes VAT. Non-Portuguese participants with valid VAT numbers do not pay VAT tax.
Get in touch if you would like to register or if you have questions or special requirements[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What delegates said about Paul’s masterclass in October 2015″][vc_column_text]
“I was there and loved it. It was an informative session with practical recipes for knowledge capture. Paul’s experience in banking sector was the icing on the cake. Thanks Paul.”
“Your Masterclass is still in my head, it was the best I had in 15 years, or more…”
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