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Knowman helped the Portuguese regulatory authority for the communications sector with the specification, development and communication of ANACOM’s new intranet.
ANACOM, the Portuguese regulatory authority for the communications sector, felt the need to develop a new intranet. The main objectives were to streamline internal communication, simplify and speed up access to information and knowledge, increase collective awareness of the organisation’s activity, and bring colleagues closer together.
During the first phase of the project Knowman outlined the characteristics and functionalities required in the new intranet. The recommendations, based on interviews with Board members and Directors and workshops with representative employees, included:
- goals and intended characteristics;
- use cases to be supported by the new intranet;
- how the intranet could be used to support internal communication;
- relationship of the new intranet in Microsoft Sharepoint with the collaborative work taking place in Microsoft Teams;
- list of activities for developing and communicating the intranet;
- indicators for evaluating activity and business impact.
Knowman’s support has been very important, not only for the proven experience in this type of projects but also for the quality, involvement and personal commitment of Ana Neves, which goes far beyond the typical merely professional relationship. I would say that she was able to wear the ANACOM and public interest’s shirt like few others.
Next, Knowman worked side-by-side with ANACOM’s in-house team, supporting the execution of the project plan. Namely, Knowman:
- defined and created of the information architecture and content structure;
- coordinated the definition of the communication and adoption plan, and the governance and evaluation models;
- contributed to the implementation of several of these plans’ elements.
ANACOM’s new intranet – myANACOM – was launched in November 2021, having already become the preferred vehicle for the organisation’s internal communication.
