Privacy Policy Information

Knowman is committed to protecting the privacy data of employees, clients, business partners and web and social media site visitors. This page informs about our privacy data handling practices in a Frequently Asked Questions (FAQ) format..

Knowman’s practice is also guided by the General Data Protection Regulation (GDPR) of the European Union (EU).

Knowman does not buy or sell consumer privacy data.

What information does Knowman collect about me when I visit Knowman’s website?

When you visit the Knowman web site, we collect and store information about your visit. We may also engage other companies to do this on our behalf. The information we collect and store include the pages you view on our site, the website which linked you to ours, keywords you used in your search, your company name and the name of your Internet Service Provider. We use this information to develop ideas for improving our site, our products and services and for improving marketing of our products and services. We do not make any attempts to link this information with you as an individual.

Some forms on our website ask for personal information about you, such as your name and email address. If you tell us any personal information, we use it only to contact you in response to your request or to provide you the service your requested (e.g. subscribing our newsletter). If you inform us that you do not want to receive any information that you have not specifically requested, we will honor your request. If, later, you inform us that you want to stop receiving information from us, even that you previously requested, we will also honor your request.

We will not sell or otherwise disclose your information to any other company.

Knowman takes technical and organisational measures designed to prevent unauthorised access, use, alteration, or disclosure of privacy data collected via Knowman sites. We try to be both selective and proactive in checking the security background for certain external social media sites and other sites that we come in contact with but do not control.

How will you use my personal information?

Some forms on our websites ask for personal information about you, such as your name and email address.

Website visiting data (see above) and the personal information you volunteer to us makes it possible to:

  • Respond to your inquiries
  • Provide the information, products and services you have ordered
  • Communicate with you
  • Verify your identity and details of your payment method or credit card amount
  • Administer our sites and provide user services
  • Meet legal, regulatory and compliance requirements
  • Monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents, public safety threats to you or crime;
  • Gather management information to form statistical and trend analysis
  • Investigate any complaints about our websites
  • Improve our websites
  • Contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so)

How is data collected?

Data about your visits to our website is collected by our site hosting provider and by Google Analytics.

Your personal data is volunteered by you: when you get in touch with us via email, phone or forms on the website.

Where does Knowman store my privacy information?

Knowman stores privacy data in data centres in the Netherlands, in Luxembourg and in USA.

What constitutes personal privacy data?

Personal privacy data is information related to a natural person (called a ‘data subject’ by the GDPR) that can be used to directly or indirectly identify the person when not encrypted and used individually or in combinations to create a profile.

Personal privacy data is a very broad range of personal information and can be any information item that might be used to create a profile, to include basic business contact information of name, business address, and business phone and business title or business job. Further personal privacy information would also be: an identifiable photo; identifiable voice recordings; fingerprints; biometric data; psychological profile, a personal email address, home phone number, home address; numbered identifiers – bank account, credit information and credit card, passport, country identification, driver’s license, pension and social security numbers; family member information; medical information; political opinions; sex, sexual preferences; computer IP address; data on children; travel profiles; trade union membership; criminal records. Some countries differentiate some of these listed items as Sensitive Personal Identification Information (SPII).

What is the difference between a data processor and a data controller?

  • A controller is the entity that determines the purposes, conditions and means of the processing of personal data. A controller can be a processor. A web site owner is a controller.
  • A data processor is an entity which processes personal data, with instructions and IT security framework, on behalf of the controller.
  • Knowman is a controller and/or a processor at varying times in our conduct of business.

Is Knowman a data processor or data controller in regard to my personal data?

Knowman acts as a data controller and in some cases is also a processor (or sub-processor) for personal data provided to Knowman through our customers, by individuals and other third parties such as business partners.

If a data subject (consumer) provides their personal data directly to Knowman (such as a website visitor, a forum or conference attendee, a site browser, etc.) Knowman acts as the data controller for that personal data. Note, if Knowman also processes that personal data in some fashion, Knowman also qualifies as a data processor in regard to that personal data.

When does Knowman delete client data?

Knowman deletes personal data upon request or in periodic records management activities. Data deletion may be required by email to info@knowman.pt.

What are Knowman website cookie practices?

See our cookies policy

How do you use Contact Forms and Email Links?

Should you choose to contact us using a contact form on our websites or an email link, the data you supply will be stored in our hosting servers (see above). We do not sell personal information.

We encrypt our data in transit and in storage.

Contacting Knowman about Data Privacy Practices

If you require additional information, please email info@knowman.pt.